Carol Carpenter Training l Dealing with Difficult Situations

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Appraisals & reviews

Appraisals are a natural forum to discuss learning and development needs with employees.

Dealing with Difficult Situations

Covers:

	Identifying types of situations that cause difficulty
	Recognising own behaviour in conflict situations
	Being assertive
	Perceptual positions
	Methods of dealing with disagreement or conflict
	Agreeing resolutions

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