Carol Carpenter Training l Customer Services

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>	Leadership and Management
>	Team Development
>	Motivation
>	Appraisal and Performance Management
>	Stress management
>	Coaching
>	Communication
>	Time Management

>	Dealing with Difficult Situations
>	Managing and Growing Through Change
>	Delivering great presentations
>	Train you to become a Great Trainer
>	Customer Services
>	Recruitment and selection

Appraisals & reviews

Appraisals are a natural forum to discuss learning and development needs with employees.

Customer Services

Covers:

	Who is the customer and what do they want?
	Customer service blockers
	Common mistakes all organisations make
	Being different from your competitors
	Dealing with challenging customer situations
	Using face to face techniques
	Using telephone
	Setting care standards
	Internal care v external care

To find out how Carol Carpenter Training delivers learning and
development solutions please click here.

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