Carol Carpenter Training l Customer care

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Any learning and development solutions need to address the original
business need, for example:

If the organisation is promoting a customer care initiative, what customer standards will be set, and what customer service training will be given throughout the organisation?

Example of solution

	Produce set of clear customer care standards based on analysis of customer feedback and market research
	'Launch' new standards at organisational conference to engage all employees and motivate them
	Follow-up by running workshops encouraging teams and departments to commit to delivering new standards.

Free assessment

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Appraisals and reviews

Appraisals are a natural forum to discuss learning and development needs with employees.

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>	Customer care solution
>	Leadership solution
>	Performance solution
>	Recruitment solution
>	Communication solution

>	Leadership and Management
>	Team Development
>	Motivation
>	Appraisal and Performance Management
>	Stress management
>	Coaching
>	Communication
>	Time Management
>	Dealing with Difficult Situations
>	Managing and Growing Through Change
>	Delivering great presentations
>	Train you to become a Great Trainer
>	Customer Services
>	Recruitment and selection

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