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Most companies will begin by looking at external trainers and consultants, but it is worth first looking at whether there is expertise in-house. Much inhouse training is untapped, and under utilised. People can feel valued by being asked to pass on expertise and experience.
Internal delivery is a low cost option that encourages passing on of expertise and knowledge in-house. The advantages are that any training is completely tailor-made and the business can offer a flexible approach on the delivery schedule as the trainer is available. But training is more likely to be cancelled, and often the quality of delivery is not so good because the employee is not a skilled trainer.
Choosing an external consultant
An external trainer needs to have a clear comprehension of the business results you want to achieve, so they can deliver tailor-made training rather than an off-the-shelf course. Selecting the right trainer is where a company is faced with a myriad of options. Here are some of the questions that should be asked when planning a training programme:
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What is the business, team or individual trying to achieve? | |
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What results are you looking for from training? | |
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What are your key problems now? | |
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What are you trying to improve? | |
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Do the learners or delegates acknowledge that they have a need to develop? |
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Have they delivered similar programmes before?
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What other suggestions do they have that add value to your learning solution?
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Can they give examples where a similar learning approach has yielded results?
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Can they make suggestions about delivery approaches e.g modular-based, or all at once?
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Do they come across as engaged and interested in your needs?
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Are they enthusiastic and confident in their ideas?
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Can you see them as people who will engage and relate to your employees?
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Do they have an air of credibility and gravitas?
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Do they speak from experience and the heart rather than a script?
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