Branded Learning and Development Strategies for Business

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Carol Carpenter Training has been working in partnership with Mole Valley Farmers over the last twelve moths to deliver supervisory management programmes, leadership and management programmes, and a customer care pilot project. We have also facillitated coaching for team managers, supervisors and directors of the business.

Mole Valley Farmers is one of a few true co-operatives in the farm supply and retail industry. They offer a wide range of farming supplies & equipment including equestrian, farming, clothing and smallholding products.

WHAT THEY SAY ABOUT US
From a sample of 10 feedback forms from the managers group, 100% of the managers reported an improvement in the three criteria measured post training: Customer Experience, Accurate Empathy and Job Focus. The increases that they report ranges from at minimum 10% and a maximum of 30%.

Team feedback:
Number of delegates who would recommend the course for others = 97%
Number of delegates who felt some impact from the training and would change
behaviour once back in the workplace =81%
Number of delegate who felt the training was relevant to their work = 94%

Some of the positive feedback:

"This whole programme has changed the way I think about my staff, my self, and most importantly of all - our customers. Thanks."

"This has been the best training ever, and I've been to many."

"Practical, usable and mind blowing stuff great."

"Thanks to the enthusiasm of the trainer and the thought provocking material the topic of management was revitalised for me."

Read what more of our clients say about us:

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